![]() ![]() ![]() Click on “Device Manager” under “System” (Windows 7) or “Devices and Printers” (Windows 8/10).Click on “System and Security” (Windows 7) or “Hardware and Sound” (Windows 8/10).Open the Device Manager and check if there is an entry under “Universal Serial Bus controllers”.Plug the dongle into one of the USB ports (not through a USB hub) – Is the dongle lit up?.The steps below will help determine if your computer is recognizing the dongle and troubleshoot common issues: In some case however, the laptop/desktop does not recognize the dongle and therefore GEMS remains unlicensed. When users install GEMS software on their machines, both dongle drivers are installed automatically. It can be one of two types: SafeNet Sentinel (mostly black in color) or Aladdin HASP (green color). Network: Dongle is assigned to a serverĪ “dongle” is a hardware key, which plugs into the laptop/desktop’s USB port.Roaming: Dongle is assigned to any computer with GEMS installed. ![]()
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